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Frequently Asked Questions

How do I place an order?

Add the portrait package you want to your cart and complete the payment. Immediately after payment is confirmed, you’ll receive an automatic e-mail. Fill out the form linked in that e-mail:

Link – Photo & Style Form 👉 https://docs.google.com/forms/d/e/1FAIpQLScKRVJVW88QK-HsHS481vW68ye1TcXXY0rOOkA_lMB71MEdSg/viewform

Use this form to upload your pet’s photos and—if applicable—your style preferences.

⚡️ Pre-Selected Style Portrait Package
Simply upload 1–3 clear photos of your pet. No style prompt is needed, as all scenes are pre-designed.

⚡️ Custom Portrait Package
In addition to photos, you must provide 30 different style prompts for each portrait.

What’s the difference between a Pre-Selected Portrait and a Customizable Portrait?

Ready-Made Portrait Packages feature pre-designed themes. Simply upload your pet’s photo and we place it into each theme accordingly. Customizable Portraits let us bring your own concept to life. Just give us a brief description—e.g., “A pilot cat on a spaceship in pastel tones”—and we’ll create it from scratch.

When will my digital portraits be ready?

All digital portraits are completed within 48 hours and delivered to your e-mail in high-resolution .PNG format.

Can I request changes to my portrait?

Yes! Custom portrait orders come with one free revision. Ready-made style packages are not eligible for revisions.

Photo Quality Guidelines for Uploading
  • The face must be clearly visible.

  • Lighting should be balanced with minimal shadows.

  • A plain background is preferred.

  • Image resolution should be at least 1000 × 1000 pixels.

  • No filters should be applied.

  • Photos should not include accessories (hats, glasses, masks).

  • Ideally, provide one front-facing photo plus one slight side-angle photo.

Tips for Writing Style Prompts (for Custom Orders)
  • Specify the setting you envision

    • e.g., “a dog walking through a winter forest.”

  • Mention preferred color tones

    • pastel, vibrant, nostalgic, etc.

  • Clearly state any theme or costume you’d like

    • e.g., “a cat playing guitar like a rock star.”

  • Indicate the mood you want

    • cute, serious, whimsical, heroic, and so on.

Is any physical product shipped?

No. All our products are digital. Portraits are delivered via e-mail in .PNG format. The files are print-ready, so you’re free to have them printed at any print shop you choose.

Can I cancel my order?

You may request a cancellation before your order enters the design stage. Once design work has begun, the order can no longer be cancelled. Because the product is digital, refunds are not available.

How can I reach you?

For any questions, you can:

We’ll be happy to help!